Ordered a SIM plan from us?
If you’ve ordered a SIM only plan from us, you can download your eSIM from the EE app. Just follow the instructions in your confirmation email.
What if my eSIM QR code or iPhone camera is damaged?
Don’t worry, you can still manually add the information contained within the QR code. When the Scan QR Code screen is open when you selectAdd Data Plan,you’ll see an option toEnter Details Manually. There are two fields to fill in:
- SM-DP+ Address: enteree.pr.go-esim.com.
- Activation Code: unique to each eSIM pack this is just below the set-up instructions.
You’ll also see a Confirmation Code field — this isn’t required so leave it blank.
How do I know which line my calls are on?
To start with all your contacts will be assigned to the line you chose as your default voice line during set up. If you want to change this, there’s an indicator within each contact that gives you the option to change which line you use for that contact.
If you're just entering a phone number straight into the keypad, you can select which line you call that number using the options on the screen.
For incoming calls, there is an indicator to show which line you're receiving the call on. The indicator is the first letter of the name you assigned to each line. If your labels are called Personal and Business, then the call indicator would be aPor aB.
Can I use iMessage and Facetime on both lines?
Yes, from iOS 13 onwards, both lines can be used for iMessage and Facetime. To manage this, go toSettings > Messages > Send & Receive.
Can I use data when I'm on a call?
If you're taking a call on the line that's not the same as your default data line, then data won't work unless you turn onMobile Data Switching.
You can access this throughSettings > Mobile Data > Mobile Data Switchingand it will automatically switch lines for mobile data when you're on a call.
How to convert your iPhone SIM card to an eSIM
You can also convert your traditional SIM card to an eSIM, all from the settings menu of your iPhone.
Please note you need to have iOS 17.4 or above along with a Physical SIM card to convert to an eSIM.
To do this, simply:
- Tap on theSettingsmenu of your iPhone.
- TapMobile Service.
- If you have more than one number, under SIMs, tap the number you want to convert.
- Next, tapConvert toeSIM.
- Then follow the steps shown on your iPhone to complete the setup.
It may take a few minutes to activate. You’ll receive a notification to let you know when your EE eSIM is active on your phone and ready to use.
